I assist people with administrative and digital processes

Mission description

Espace 19 Ourcq seeks volunteers to help people facing difficulties with administrative procedures and accessing essential rights. Your role is to welcome people, listen to their needs, and guide them step-by-step through processes: creating or using Ameli accounts for healthcare access, filling forms, writing letters, understanding administrative documents, or completing online procedures. You don't need to be an expert; your role is to be a resourceful, attentive, and caring person who can explain, reassure, and take time.