I advise and support consumers in resolving disputes

Mission description

Join the dispute resolution team at Que Choisir Ensemble Seine et Marne Ouest to help consumers resolve complaints against businesses. Handle consumer inquiries from the website, mail, email, and in-person consultations. Clarify the dispute with the consumer, analyze the causes, and advise on next steps. Take action on behalf of the consumer through correspondence, emails, and calls, and follow cases to completion. This rewarding role can be combined with other volunteer activities.